Communities / Discussions Library / Resources

General | Top

Q: Receiving email and avoiding junk/spam folders

A: Due to the high volume of email generated from a typical community, some Email Service Providers (ESPs) incorrectly identify these messages as spam. While we do everything possible to ensure strong deliverability rates, it's sometimes necessary that you add the committee email addresses to your safe sender/allow list (this tells your ESP that we are approved senders, not spam). If you stopped receiving email from a committee, this is the first and most critical step to take to ensure our email messages can be delivered to you.

You can add the following email addresses to your safe-senders list in your email client to prevent messages from going to spam or junk.


If you use an employer or organization-based email address and you cannot find messages in your spam or junk, ask your IT department or vendor to add the following domain or IP addresses to your organization's safe sender/allow list.


Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click to reset your password. If you are still having issues, please contact us.

Q: How do I update my contact information?

A: From the Member Home, you can update your details. You can also complete this from your profile page, please select the pencil icon next to "Contact Details" in the left column. Note that only some details can be updated. Organization affiliation and email address cannot be changed; to update these items, please contact us.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Contacts / Connections | Top

Q: How do 

A: Not available at this time.

Q: How do 

A: Not available at this time.

Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “Communities I Can Join” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, you can view and control your subscription options.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Consolidated Digest: Allows you to combine multiple communities into one notification email. 

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply" to send your message to the entire community.  To send a message to the only author of the post, please select “Reply Privately” (located in the "Reply" drop-down).  We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: On the site, go to “Participate" > “Post a message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Not available at this time.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.

Libraries | Top

Q: How do I use the search function?

A: If you're searching for content and not having much luck or perhaps getting too many results, review this information for tips on how to run a more efficient search which should lead to a more refined set of results.

  • Search words are not case sensitive
  • Try using search operators which have predefined behaviors that are universal to search functions. The list that follows describes some of the more common search operators.
    • Quotation marks (" ") - words within quotation marks are treated as a single search term.
    • Asterisk ( * ) - an asterisk is a wild card and can be placed anywhere in the search term (i.e., br*d will return bread, brand and broad)
    • Tags - use this operator with a search term to query the tags across your site and return only the content that is tagged with the search term.
    • Plus symbol ( + ) - use a plus symbol to make a term mandatory. The term immediately following the + must be somewhere in the content in order for the search to return a match.
    • Parentheses [ () ] - use parentheses to "group" the functionality of the "and" and "or" operators for more focused results.
    • Hyphen/Exclude - place a hyphen before a term in order to omit from the search results any content in which that terms appears.
    • Logical Operator "and" - use to find content that contains several specified search terms.
    • Logical Operator "or" - use to find content that contains any one of several search terms.

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos. File sizes are limited to 125 MB. if your file is larger than this, please contact us.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.