Project Overview

INCITS/ISO/IEC TR 20000-10:2015[2018]: Information technology -- Service management -- Part 10: Concepts and terminology, a Technical Report prepared by INCITS and registered with ANSI (Inactive)

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Start: 2018-01-29 Completed: 2018-03-31

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Title of Standard:: Information technology -- Service management -- Part 10: Concepts and terminology, a Technical Report prepared by INCITS and registered with ANSI

Scope Summary:: Describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly. This TR is for a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal, b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

Patent Policy Information:: INCITS subscribes to the ANSI Patent Policy when developing American National Standards. INCITS encourages disclosure, where possible, of the existence of pending U.S. patent applications relating to the standard under development, and of any relevant unexpired foreign patents. If such notice is received, INCITS seeks a statement that the patent holder will comply with the ANSI Patent Policy. To download the patent declaration form and for additional information, see https://www.incits.org/standards-information/legal-info.