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2023M - INCITS/ISO/IEC 30105-3:2016[R2023]: Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 3: Measurement framework (MF) and organization maturity model (OMM) (Inactive)

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Start: 2022-11-07

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Title of Standard:: Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 3: Measurement framework (MF) and organization maturity model (OMM)

Scope Summary:: Specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document covers IT enabled business processes that are outsourced; is not intended to cover IT services but includes similar, relevant process for completeness; is applicable to the service provider, not to the customer.

Patent Policy Information:: INCITS subscribes to the ANSI Patent Policy when developing American National Standards. INCITS encourages disclosure, where possible, of the existence of pending U.S. patent applications relating to the standard under development, and of any relevant unexpired foreign patents. If such notice is received, INCITS seeks a statement that the patent holder will comply with the ANSI Patent Policy. To download the patent declaration form and for additional information, see https://www.incits.org/standards-information/legal-info.