Document Details - Retail Package Cloud Computing-SLA.pdf

Document Details
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Name Retail Package Cloud Computing-SLA.pdf (106K)
Description Cloud Computing – Service Level Agreement (SLA)

The Service Level Agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems, and the metrics by which the effectiveness of the process is monitored and approved.
Document State Undefined (Doesn’t fit into one of the other categories)
Group / Folder *Committee/Member Resources / INCITS/Cloud Computing
Submitter By Lynn Barra on Thursday, 08 December 2022 12:31pm
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